Benefits of Online Portals for Owners and Tenants

Benefits of Online Portals for Owners and Tenants

Have you ever experienced the difficulty of trying to get your landlord to repair something in your apartment? It's difficult enough to get in touch with them after a certain hour, but then there's the trouble of making sure they follow up on your request.

Tenant portals are a great way for owners and tenants to stay in touch with one another. The tenant can keep a copy of the request for their own records, and landlords will be able to see any requests coming from their various properties.

Here are some of the many benefits you can expect when using online portals.

Easy Online Payments

One of the best reasons to use property owner portals is how much it helps send and receive payments.

For tenants, one of the most annoying things is sending a check in the mail and hoping it gets where it needs to go. Landlords may also struggle to keep track of different payments if they're all coming through on different dates.

With online rent collection, it allows for both instant and recurring payments. It also offers better security for both parties.

Better Communication

On top of easy payments, tenant portals allow a better line of communication between the tenant and their landlord.

This comes especially handy if a renter has some kind of problem that they need fixed. Instead of calling and hoping for their landlord to answer, they can send in a maintenance request through the portal.

As for landlords, quicker communication can help them deal with evictions or other complaints. All communications get logged in the system, so they have proof of what was explicitly stated. This can help in any future court proceedings.

Increase Transparency

Most of your interactions on an online portal are documented in some way. If someone makes a payment, then the system keeps a record of that. Any messages sent are saved, which makes it easy to recall past conversations.

All renters have a right to this kind of transparency from their landlord. Alternatively, the renter can get in touch with the property manager if the landlord uses a property management company.

Keep Up With Competition

Many renters look for quality-of-life improvements like online portals as a baseline for whether or not to sign a lease. The absence of an online portal may come across as a red flag to them. At the very least, it'll suggest that a landlord may not keep up with modern trends and may not take good care of their property.

Try Tenant Portals Today

While subscribing to use tenant portals is an investment, it's worth it in the long run. Not only will it make managing your property easier, but it also gives both tenant and landlord extra security. This higher level of accountability will encourage both parties to be on their best behavior at all times.

PMI of the Midlands provides property management services for Council Bluffs and its surrounding communities. Our services include both residential management as well as home watch. Reach out today to learn more about how we can help you.